Virtual Dronn Agent

Alior Bank’s Innovation Lab cooperates with – one of the lucky seven startups of the Cybersec Accelerator. The Innovation Lab is focused on researching existing solutions, developing new innovative ideas, partnership and taking active role in startup society to accelerate innovation efforts of Alior Bank. One of the results of the cooperation is the system of artificial intelligence, the virtual representative of the bank – Virtual Dronn Agent by is able to hold a conversation with the customers freely. The solution is a combination of automatic speech recognition, semantic analysis, speech synthesis, natural language processing systems and biometric technology to identify the voice. The innovative solution is a huge success and has already been nominated for the “BAI Global Banking Innovation Awards”, one of the most prestigious, international competitions in the financial sector.